Return Policy

At BrandHouse, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you can return your order under the following conditions:

Conditions for Returns:

• The product must be unused, undamaged, and in its original packaging.
• Return requests must be initiated within 1 day of receiving the order.
• Customers are responsible for both delivery charges: one for the order delivery to the customer and the other for the return shipment to BrandHouse.

How to Initiate a Return:

• Contact our customer service team at : (Email : info@brandhouse.com.pk , WhatsApp : +92-307-1428005) with your order details.
• Upon approval, you will receive instructions on how to return your item.

Refunds:

• Refunds will be processed once the returned product has been inspected and approved.
• Refunds will exclude the shipping costs incurred by the customer.

By purchasing from BrandHouse, you agree to the terms outlined in this Return Policy. For any queries or concerns, feel free to reach out to our team.